PrintMaster Directory Services receives a high volume of customer inquiries daily, ranging from simple questions about directory listings to complex issues related to printing errors. Managing these inquiries was proving to be a challenge until they implemented Deskhero. The platform's ticket management feature, powered by AI, helped them categorize and prioritize tickets based on their urgency and complexity.
The company also found immense value in Deskhero's comprehensive search bar, which uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This feature enabled the customer support team to quickly find relevant information and resolve customer issues faster.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing previous tickets and other data sources, the AI can suggest potential responses to customer inquiries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Moreover, PrintMaster Directory Services utilized Deskhero's website scraping feature to gather relevant information from their own website and other related sites. This data was then used by the AI to further improve the suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of PrintMaster Directory Services' customer support operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes incoming tickets and categorizes them based on their urgency and complexity. This helps in prioritizing tickets and ensuring that critical issues are addressed promptly.
How does the comprehensive search bar work?
The search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This enables the customer support team to quickly find relevant information.
How does Deskhero generate suggested replies?
Deskhero's AI analyzes previous tickets and other data sources to generate potential responses to customer inquiries. This speeds up the response time and ensures consistency in the quality of support.
* This article provides an example of how a fictive company in the Print Directory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
