DirectoryPlus Print Services has a vast knowledge base that includes information about their services, troubleshooting guides, and FAQs. Maintaining and updating this knowledge base was a time-consuming task until they started using Deskhero. The platform's AI capabilities allowed them to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The AI also enhanced the search results within the knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI could find and present the most relevant content to the user. This made it easier for both the customer support team and customers to find the information they needed.
Deskhero's AI capabilities also proved beneficial in managing user groups. By analyzing user behavior and ticket data, the AI could identify patterns and group users accordingly. This helped DirectoryPlus Print Services provide more personalized support.
Furthermore, the company used Deskhero's custom fields feature to capture specific information about each ticket. This data was then used by the AI to improve the suggested replies and search results.
By leveraging Deskhero's AI capabilities, DirectoryPlus Print Services has been able to manage their knowledge base more effectively and provide better customer support.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. It also enhances the search results within the knowledge base by using OpenAI Embeddings from various data sources.
How does the AI manage user groups?
By analyzing user behavior and ticket data, Deskhero's AI can identify patterns and group users accordingly. This helps in providing more personalized support.
How do custom fields improve the AI's performance?
Custom fields capture specific information about each ticket. This data is used by the AI to improve the suggested replies and search results.
* This article provides an example of how a fictive company in the Print Directory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
