PageTurner Directory Services handles a multitude of customer inquiries every day. To manage these inquiries efficiently, they turned to Deskhero. The platform's AI-powered ticket management system helped them streamline their workflow by categorizing and prioritizing tickets.
The company also utilized Deskhero's Kanban board feature to visualize their workflow. The AI capabilities of the platform made this feature even more useful by automatically moving tickets based on their status and priority.
Deskhero's comprehensive search bar, powered by AI, was another feature that PageTurner Directory Services found invaluable. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the customer support team to find relevant information.
In addition, Deskhero's AI capabilities extend to generating suggested replies. By analyzing previous tickets and other data sources, the AI can suggest potential responses to customer inquiries. This not only speeds up the response time but also ensures consistency in the quality of support provided.
By implementing Deskhero's advanced AI capabilities, PageTurner Directory Services has been able to optimize their customer support workflow and improve their overall customer support experience.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes incoming tickets and categorizes them based on their urgency and complexity. This helps in prioritizing tickets and streamlining the workflow.
How does the AI enhance the functionality of the Kanban board?
The AI capabilities of Deskhero can automatically move tickets on the Kanban board based on their status and priority. This helps in visualizing the workflow and managing tasks more efficiently.
How does Deskhero generate suggested replies?
Deskhero's AI analyzes previous tickets and other data sources to generate potential responses to customer inquiries. This speeds up the response time and ensures consistency in the quality of support.
* This article provides an example of how a fictive company in the Print Directory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
