Inkfinity uses Deskhero's AI to analyze previous tickets and knowledge base articles. This helps the company to identify common customer issues and provide effective solutions.
The AI-powered search bar in Deskhero enables Inkfinity's customer support team to find relevant content quickly. This not only saves time but also ensures that the team has all the necessary information at their fingertips.
Deskhero's AI also generates suggested replies based on the analyzed data. This feature enables Inkfinity to provide quick and accurate responses to its customers.
With the help of Deskhero's REST API, Inkfinity has integrated the platform with its other systems. This provides a seamless experience for the customer support team and allows them to handle customer queries more efficiently.
Finally, the knowledge base articles generated from Word, PowerPoint, PDF files, and scraped website data serve as a valuable resource for both the customer support team and the customers. They not only provide useful information but also help in reducing the number of customer queries.
How does Deskhero's AI help Inkfinity's customer support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to identify common customer issues. It also generates suggested replies and enhances search results, thereby helping Inkfinity's customer support team to provide quick and accurate responses.
What is the role of Deskhero's REST API in Inkfinity's customer support?
Inkfinity uses Deskhero's REST API to integrate the platform with its other systems. This provides a seamless experience for the customer support team and allows them to handle customer queries more efficiently.
How do the knowledge base articles benefit Inkfinity's customers?
The knowledge base articles serve as a valuable resource for Inkfinity's customers. They provide useful information and help in reducing the number of customer queries.
* This article provides an example of how a fictive company in the Print on Demand (POD) Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
