PrintMaster receives numerous customer queries daily regarding order status, delivery issues, and product inquiries. Using Deskhero's advanced AI capabilities, they are able to efficiently manage these tickets. The AI uses OpenAI embeddings from previous tickets to suggest replies, significantly reducing response time and improving customer satisfaction.
Deskhero's AI also enhances PrintMaster's search results. By leveraging the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, the AI provides more relevant and precise search results. This allows the support team to quickly find the information they need to resolve customer issues.
With Deskhero, PrintMaster is also able to create structured data lists and custom fields, enabling them to categorize and prioritize tickets effectively. This results in a more organized workflow and faster resolution times.
Additionally, PrintMaster utilizes Deskhero's custom email domains and user groups features to create a more personalized and efficient communication channel with their customers. This not only improves their professional image but also enhances their customer service.
Overall, Deskhero's advanced AI capabilities have enabled PrintMaster to streamline their customer support process, improve their response times, and enhance their customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant and accurate replies to customer queries.
How does Deskhero enhance search results?
Deskhero's AI leverages the knowledge base, uploaded files, and scraped website data to provide more relevant and precise search results.
How does Deskhero help in ticket management?
Deskhero allows you to create structured data lists and custom fields for effective categorization and prioritization of tickets. This results in a more organized workflow and faster resolution times.
* This article provides an example of how a fictive company in the Printed media material delivery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
