PageCraft uses Deskhero's AI capabilities to manage their workflow more efficiently. The AI uses OpenAI embeddings to analyze tickets and suggest the most appropriate user group to handle each ticket, optimizing the distribution of tasks and improving resolution times.
Deskhero's AI also enhances PageCraft's communication with their customers. By leveraging the knowledge base articles, uploaded files, and scraped website data, the AI generates suggested replies that are accurate and relevant, improving the quality of their customer interactions.
PageCraft also utilizes Deskhero's kanban board feature to visualize their workflow. This helps them to track the progress of each ticket and identify any bottlenecks in the process.
Additionally, PageCraft uses Deskhero's custom email domains to create a more professional and personalized communication channel with their customers.
Overall, Deskhero's advanced AI capabilities have helped PageCraft to optimize their workflow, improve their communication, and enhance their customer satisfaction.
How does Deskhero's AI optimize workflow?
Deskhero's AI uses OpenAI embeddings to analyze tickets and suggest the most appropriate user group to handle each ticket, optimizing the distribution of tasks and improving resolution times.
How does Deskhero enhance communication with customers?
Deskhero's AI leverages the knowledge base, uploaded files, and scraped website data to generate suggested replies that are accurate and relevant, improving the quality of customer interactions.
What is the benefit of Deskhero's kanban board feature?
Deskhero's kanban board feature helps you to visualize your workflow, track the progress of each ticket, and identify any bottlenecks in the process.
* This article provides an example of how a fictive company in the Printed media material delivery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
