InkHouse uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This provides a comprehensive and up-to-date knowledge base that serves as a valuable resource for both their support team and customers.
Deskhero's AI uses OpenAI embeddings to analyze and understand the content of these resources. It then uses this understanding to generate suggested replies to customer queries and enhance search results, making the support process more efficient and effective.
Additionally, InkHouse leverages Deskhero's website scraping feature to keep their knowledge base current with the latest information from their website. This ensures that their support team always has the most recent and relevant information at their disposal.
Deskhero's REST API also allows InkHouse to integrate their existing systems and workflows with the platform, creating a seamless and efficient support process.
Overall, Deskhero's advanced AI capabilities have helped InkHouse to build a robust and comprehensive knowledge base, streamline their support process, and improve their customer satisfaction.
How does Deskhero generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various resources such as Word, PowerPoint, PDF files, and scraped website data.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and adds it to your knowledge base.
Can I integrate Deskhero with my existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems and workflows.
* This article provides an example of how a fictive company in the Printed media material delivery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
