InkJet Assist uses Deskhero's AI-powered ticket management system to effectively sort and manage incoming customer queries. The AI system uses OpenAI embeddings from past tickets and knowledge base articles to comprehend new tickets and route them to the right support team, improving response speed and accuracy.
The company also utilizes Deskhero's custom fields and user groups to further refine the ticket routing process. This ensures that each query is managed by the most suitable team, leading to quicker resolution times and higher customer satisfaction rates.
Deskhero's AI capabilities are instrumental in providing suggested replies for the support team. By studying past tickets, knowledge base articles, and uploaded files such as policies and manuals, the AI system offers precise and relevant responses, saving the support team valuable time in finding solutions.
InkJet Assist also takes advantage of Deskhero's website scraping feature. The AI system scrapes data from the company's website and other relevant sources, enriching the knowledge base and improving the search bar's effectiveness.
Lastly, the company integrates Deskhero's REST API with their existing systems, ensuring smooth data transfer and enhancing the overall productivity of their customer support services.
How does Deskhero's AI system enhance the ticket routing process?
Deskhero's AI system uses OpenAI embeddings from past tickets and knowledge base articles to comprehend new tickets. It then routes these tickets to the right support team based on this comprehension, improving response speed and accuracy.
How does Deskhero's AI system provide suggested replies?
Deskhero's AI system studies past tickets, knowledge base articles, and uploaded files such as policies and manuals to offer precise and relevant responses. This saves the support team valuable time in finding solutions.
How does InkJet Assist use Deskhero's website scraping feature?
InkJet Assist uses Deskhero's website scraping feature to enrich their knowledge base. The AI system scrapes data from the company's website and other relevant sources, improving the search bar's effectiveness and the precision of the suggested replies.
* This article provides an example of how a fictive company in the Printer Setup and Troubleshooting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
