LaserPro Services employs Deskhero's AI-powered ticket management system to effectively sort and handle incoming customer queries. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to understand new tickets and direct them to the correct support team, improving response times and accuracy.
The company also uses Deskhero's custom fields and user groups to further refine the ticket handling process. This ensures that each query is addressed by the most competent team, leading to faster resolution times and improved customer satisfaction.
Deskhero's AI capabilities are key in generating suggested replies for the support team. By examining past tickets, knowledge base articles, and uploaded files like policies and manuals, the AI system provides accurate and relevant responses, saving the support team time in researching solutions.
LaserPro Services also benefits from Deskhero's website scraping feature. The AI system scrapes data from the company's website and other relevant sources, expanding the knowledge base and improving the search bar's functionality.
Finally, the company integrates Deskhero's REST API with their existing systems, ensuring seamless data exchange and enhancing the overall efficiency of their customer support services.
How does Deskhero's AI system improve the ticket handling process?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to understand new tickets. It then directs these tickets to the correct support team based on this understanding, improving response times and accuracy.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system examines past tickets, knowledge base articles, and uploaded files like policies and manuals to provide accurate and relevant responses. This saves the support team time in researching solutions.
How does LaserPro Services use Deskhero's website scraping feature?
LaserPro Services uses Deskhero's website scraping feature to expand their knowledge base. The AI system scrapes data from the company's website and other relevant sources, improving the search bar's functionality and the accuracy of the suggested replies.
* This article provides an example of how a fictive company in the Printer Setup and Troubleshooting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
