PrintFix Solutions utilizes Deskhero's AI-powered ticket management system to efficiently categorize and prioritize incoming customer queries. The AI system leverages OpenAI embeddings from previous tickets and knowledge base articles to understand the context of new tickets and assign them to the appropriate support team.
The company also employs custom fields and user groups to further refine the ticket assignment process. This ensures that each query is handled by the most qualified team, reducing resolution time and improving customer satisfaction.
Deskhero's AI capabilities also play a crucial role in generating suggested replies for the support team. By analyzing past tickets, knowledge base articles, and uploaded files like policies and manuals, the AI system provides accurate and relevant responses, reducing the time spent by the support team on researching solutions.
PrintFix Solutions also benefits from Deskhero's website scraping feature. The AI system scrapes data from the company's website and other relevant sources, enhancing the knowledge base and improving the comprehensiveness of the search bar.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data exchange and enhancing the overall efficiency of their customer support services.
How does Deskhero's AI system improve the ticket assignment process?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to understand the context of new tickets. It then assigns these tickets to the appropriate support team based on this context, ensuring that each query is handled by the most qualified team.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system analyzes past tickets, knowledge base articles, and uploaded files like policies and manuals to generate accurate and relevant responses. This reduces the time spent by the support team on researching solutions.
How does PrintFix Solutions use Deskhero's website scraping feature?
PrintFix Solutions uses Deskhero's website scraping feature to enhance their knowledge base. The AI system scrapes data from the company's website and other relevant sources, improving the comprehensiveness of the search bar and the accuracy of the suggested replies.
* This article provides an example of how a fictive company in the Printer Setup and Troubleshooting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
