PrintFab receives a high volume of customer inquiries daily, ranging from technical issues with their printing machines to queries about their fabric coating services. Before implementing Deskhero, their customer support team was overwhelmed with tickets, leading to slow response times and decreased customer satisfaction.
With Deskhero, PrintFab was able to automate much of their customer support process. The platform's advanced AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time taken to respond to customer inquiries.
Additionally, Deskhero's comprehensive search bar enhanced by AI made it easier for the customer support team to find relevant information quickly. This feature was particularly useful when dealing with complex technical issues that required referencing multiple sources of information.
Deskhero's AI also helped PrintFab to identify common customer issues and trends. By analyzing the data from customer tickets, the AI was able to suggest improvements to their products and services, leading to a decrease in customer complaints.
Overall, Deskhero's AI capabilities have transformed PrintFab's customer support operations, leading to increased efficiency, improved customer satisfaction, and cost savings.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the customer inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses the same OpenAI Embeddings to understand the context of the search query. It then uses this information to provide more relevant search results.
Can Deskhero's AI identify trends in customer issues?
Yes, Deskhero's AI can analyze the data from customer tickets to identify common issues and trends. This information can be used to improve products and services.
* This article provides an example of how a fictive company in the Printing on Fabrics and Other Materials Coating, Impregnation and Bonding Services for Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
