BondTech's helpdesk team deals with a wide variety of customer inquiries, from technical issues with their bonding machines to questions about their bonding processes. Before implementing Deskhero, their helpdesk team struggled to manage the high volume of tickets, resulting in slow response times and decreased customer satisfaction.
With Deskhero, BondTech's helpdesk team has been able to automate much of their ticket management process. The platform's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to customer inquiries and improved the quality of responses.
Deskhero's AI-enhanced search function has also proved invaluable to BondTech's helpdesk team. It allows them to quickly find relevant information, making it easier to resolve complex customer issues.
Furthermore, Deskhero's AI has helped BondTech to identify common customer issues and trends. By analyzing the data from customer tickets, the AI has suggested improvements to their products and services, leading to a decrease in customer complaints.
Overall, Deskhero's AI capabilities have transformed BondTech's helpdesk operations, leading to increased efficiency, improved customer satisfaction, and cost savings.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the customer inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses the same OpenAI Embeddings to understand the context of the search query. It then uses this information to provide more relevant search results.
Can Deskhero's AI identify trends in customer issues?
Yes, Deskhero's AI can analyze the data from customer tickets to identify common issues and trends. This information can be used to improve products and services.
* This article provides an example of how a fictive company in the Printing on Fabrics and Other Materials Coating, Impregnation and Bonding Services for Fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
