PrisonTech Innovations, a company specializing in prison supervision technologies, faced challenges in managing a high volume of tickets from various stakeholders. The manual process was inefficient and often led to delayed responses.
By implementing Deskhero, PrisonTech was able to leverage the platform's AI capabilities to automate the ticket management process. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to tickets.
The AI also enhances the search results, making it easier for the support staff to find relevant information quickly. This has resulted in a more efficient process and improved satisfaction among the stakeholders.
Furthermore, Deskhero's kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks. The custom email domains feature has allowed PrisonTech to maintain a professional image while communicating with stakeholders.
With Deskhero, PrisonTech has transformed its ticket management process, resulting in faster response times, improved efficiency, and enhanced stakeholder satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
How does Deskhero help in tracking the progress of tickets?
Deskhero's kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
How does Deskhero's custom email domains feature benefit PrisonTech?
Deskhero's custom email domains feature allows PrisonTech to maintain a professional image while communicating with stakeholders.
* This article provides an example of how a fictive company in the Prison Management and Supervision industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
