CellGuard Inc., a company specializing in prison management and supervision, faced challenges in managing a high volume of prisoner queries and complaints. The manual process was time-consuming and often led to delayed responses.
By implementing Deskhero, CellGuard was able to leverage the platform's AI capabilities to automate the ticket management process. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
The AI also enhances the search results, making it easier for the support staff to find relevant information quickly. This has resulted in a more efficient process and improved satisfaction among the prisoners.
Additionally, Deskhero's custom fields and user groups features have allowed CellGuard to categorize and prioritize queries effectively. The kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
With Deskhero, CellGuard has transformed its prisoner support and query management process, resulting in faster response times, improved efficiency, and enhanced prisoner satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time taken to respond to queries.
How does Deskhero help in categorizing and prioritizing queries?
Deskhero's custom fields and user groups features allow for effective categorization and prioritization of queries. This helps in managing the workflow efficiently.
How does Deskhero enhance the search results?
Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from various sources to find the most relevant information quickly.
* This article provides an example of how a fictive company in the Prison Management and Supervision industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
