InmateCare Solutions, a leading provider of prison management services, struggled with the accessibility and organization of crucial information. The lack of a structured knowledge base resulted in inefficiencies and delays in decision-making.
Implementing Deskhero, InmateCare was able to leverage the platform's AI capabilities to create a structured knowledge base. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then organized into a comprehensive knowledge base, making it easily accessible for the staff.
The AI also enhances the search results within the knowledge base, making it easier for the staff to find relevant information quickly. This has resulted in improved operational efficiency and quicker decision-making.
Moreover, Deskhero's website scraping feature has allowed InmateCare to keep their knowledge base up-to-date with the latest regulations and guidelines from relevant websites. The REST API has enabled seamless integration with their existing systems.
With Deskhero, InmateCare has created an efficient and accessible knowledge base, resulting in improved operational efficiency and better prison management.
How does Deskhero's AI capabilities help in creating a knowledge base?
Deskhero uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then organized into a comprehensive knowledge base, making it easily accessible.
How does Deskhero enhance the search results within the knowledge base?
Deskhero's AI capabilities enhance the search results within the knowledge base by using OpenAI Embeddings from various sources to find the most relevant information quickly.
How does Deskhero's website scraping feature help in keeping the knowledge base up-to-date?
Deskhero's website scraping feature allows for automatic updating of the knowledge base with the latest regulations and guidelines from relevant websites.
* This article provides an example of how a fictive company in the Prison Management and Supervision industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
