Charter Heights School receives a multitude of inquiries from parents, students, and potential enrollees every day. Prior to using Deskhero, managing these inquiries was a daunting task. However, with Deskhero's ticket management system and kanban board, they can now efficiently handle and track all incoming requests.
The AI capabilities of Deskhero have been a game-changer for Charter Heights School. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to inquiries. This not only expedites the response process but also ensures the responses are accurate and consistent.
Deskhero's custom fields and structured data lists have enabled Charter Heights School to effectively organize their data. Information about different departments, courses, and policies are now easily accessible, making it easier for the support team to address inquiries.
The school has also found the knowledge base feature of Deskhero very useful. They have created a comprehensive database of information that can be easily accessed by parents, students, and potential enrollees. This has reduced the number of repetitive inquiries, allowing the support team to focus on more complex issues.
Finally, the REST API provided by Deskhero has allowed Charter Heights School to integrate the platform with their existing systems. This seamless integration has further improved the efficiency of their helpdesk services.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to inquiries. This ensures the responses are accurate and consistent.
How does Deskhero help in data organization?
Deskhero's custom fields and structured data lists allow for effective organization of data. Information about different departments, courses, and policies can be easily accessed and managed.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Private and Charter Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
