Prestige Academy receives numerous inquiries daily from parents, students, and staff. Managing these inquiries was a challenge until they adopted Deskhero. Now, they use the platform's ticket management system to efficiently handle all incoming requests. The kanban board feature allows them to track the progress of each ticket, ensuring no request is left unattended.
The AI capabilities of Deskhero have been instrumental in improving the Academy's response time. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI suggests replies to incoming inquiries. This not only speeds up the response process but also ensures consistency and accuracy in the responses.
Deskhero's custom fields and structured data lists have allowed Prestige Academy to organize their data effectively. Information about different departments, courses, and policies are easily accessible, making it easier for the support team to address inquiries.
The knowledge base feature of Deskhero has been particularly useful for the Academy. They have created a comprehensive database of information that can be easily accessed by parents, students, and staff. This has reduced the number of repetitive inquiries, freeing up the support team to handle more complex issues.
Lastly, the REST API provided by Deskhero has enabled Prestige Academy to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support services.
How does Deskhero improve response time?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to incoming inquiries. This significantly speeds up the response process.
How does Deskhero help in organizing data?
Deskhero's custom fields and structured data lists allow for effective organization of data. Information about different departments, courses, and policies can be easily accessed and managed.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that enables seamless integration with existing systems.
* This article provides an example of how a fictive company in the Private and Charter Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
