CloudNine Charters receives numerous customer inquiries daily, which they manage using Deskhero's ticket management system. The system categorizes the inquiries into tickets, which are then managed on a Kanban board for efficient tracking and resolution.
Deskhero's advanced AI capabilities are integral to CloudNine's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the response time and improved the quality of their customer support.
CloudNine also leverages Deskhero's AI to enhance their search results. When customers use the comprehensive search bar, the AI uses the OpenAI Embeddings to provide more accurate and relevant results. This has reduced the number of repeat inquiries and improved the overall customer experience.
By integrating Deskhero's REST API with their existing systems, CloudNine has been able to extend the platform's AI capabilities across their entire operation. This has led to improved operational efficiency and a higher level of customer satisfaction.
Overall, CloudNine Charters has seen a remarkable improvement in their helpdesk services since implementing Deskhero. The platform's advanced AI capabilities have enabled them to deliver faster, more accurate, and efficient customer support.
How does Deskhero's AI improve the speed and quality of CloudNine's customer support?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer inquiries, significantly reducing the response time. It also enhances the search results, leading to more accurate and relevant results, thus improving the quality of customer support.
How does CloudNine integrate Deskhero with their existing systems?
CloudNine uses Deskhero's REST API to seamlessly integrate the platform with their existing systems. This allows them to extend Deskhero's advanced AI capabilities across their entire operation.
Has Deskhero improved CloudNine's operational efficiency?
Yes, by leveraging Deskhero's AI capabilities across their operation, CloudNine has seen improved operational efficiency and a higher level of customer satisfaction.
* This article provides an example of how a fictive company in the Private Charter Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
