JetSet Private Charters handles a wide range of customer inquiries, from booking requests to specific service queries. They use Deskhero's user groups and custom email domains to categorize and manage these inquiries effectively.
Deskhero's advanced AI capabilities play a crucial role in JetSet's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures the responses are accurate and relevant.
JetSet also uses Deskhero's AI to enhance their knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has resulted in a comprehensive and up-to-date knowledge base that customers can use to find answers to their queries.
By integrating Deskhero's REST API with their existing systems, JetSet has been able to leverage the platform's AI capabilities across their entire operation. This has led to improved operational efficiency and a better customer experience.
Overall, JetSet Private Charters has seen a significant improvement in their customer support since implementing Deskhero. The platform's advanced AI capabilities have enabled them to deliver faster, more accurate, and personalized customer support.
How does Deskhero's AI help JetSet deliver personalized customer support?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This ensures the responses are not only fast but also accurate and relevant to the customer's query.
How does JetSet use Deskhero's AI to enhance their knowledge base?
JetSet uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This results in a comprehensive and up-to-date knowledge base.
Has Deskhero improved JetSet's operational efficiency?
Yes, by integrating Deskhero's REST API with their existing systems, JetSet has been able to leverage the platform's AI capabilities across their entire operation, leading to improved operational efficiency.
* This article provides an example of how a fictive company in the Private Charter Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
