SkyHigh Charters receives a high volume of customer inquiries about their charter services, pricing, and scheduling. They use Deskhero's structured data lists and custom fields to organize these inquiries into tickets. The tickets are then managed on a Kanban board, providing a clear overview of all ongoing customer interactions.
The advanced AI capabilities of Deskhero are put to work to enhance SkyHigh's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer inquiries.
SkyHigh also uses Deskhero's AI capabilities to improve their search results. When customers use the comprehensive search bar, the AI uses the same OpenAI Embeddings to provide more accurate and relevant results. This has led to a significant reduction in the number of repeat inquiries, as customers are able to find the information they need more easily.
Furthermore, SkyHigh utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the advanced AI capabilities of Deskhero across their entire operation, leading to improved efficiency and customer satisfaction.
Overall, SkyHigh Charters has found that Deskhero's advanced AI capabilities have transformed their customer support operations. They are now able to provide faster, more accurate responses to customer inquiries, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of SkyHigh's customer support?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer inquiries, reducing the time taken to respond. It also enhances the search results, leading to fewer repeat inquiries.
How does SkyHigh integrate Deskhero with their existing systems?
SkyHigh uses Deskhero's REST API to seamlessly integrate the platform with their existing systems, allowing them to leverage Deskhero's advanced AI capabilities across their entire operation.
Has Deskhero improved SkyHigh's customer satisfaction?
Yes, by providing faster, more accurate responses to customer inquiries, Deskhero has helped SkyHigh increase customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Private Charter Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
