MediCare Private Practice deals with a high volume of patient interactions daily, including appointment scheduling, billing inquiries, and medical consultations. To manage these interactions effectively, MediCare uses Deskhero's user groups and tickets management features. These features allow the practice to assign specific types of inquiries to specialized staff members, ensuring that patients receive accurate and timely responses.
The practice also uses Deskhero's knowledge base to store and organize important information such as treatment plans, medical guidelines, and patient education materials. This information is easily accessible to the staff, enhancing their ability to provide comprehensive care to patients.
Deskhero's advanced AI capabilities play a crucial role in improving the practice's efficiency and patient experience. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to patient inquiries. This not only reduces response times but also ensures that the responses are accurate and personalized to each patient's needs.
The AI also enhances search results within the platform, making it easier for staff to find relevant information quickly. This is particularly useful when dealing with complex medical cases that require reference to multiple sources of information.
Lastly, MediCare uses Deskhero's REST API to integrate the platform with their existing electronic health record (EHR) system. This integration ensures that all patient data is up-to-date and synchronized across both systems, further enhancing the practice's efficiency.
How does Deskhero's AI personalize responses to patient inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry and generate responses that are tailored to each patient's needs.
How does Deskhero's AI improve the practice's efficiency?
The AI generates suggested replies to patient inquiries, reducing response times. It also enhances search results within the platform, making it easier for staff to find relevant information quickly.
Can Deskhero be integrated with electronic health record (EHR) systems?
Yes, Deskhero provides a REST API that allows it to be integrated with EHR systems, ensuring seamless data synchronization.
* This article provides an example of how a fictive company in the Private doctor's practice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
