HealthFirst Family Clinic interacts with hundreds of patients daily, handling appointment bookings, medical inquiries, and follow-up consultations. To manage these interactions efficiently, HealthFirst uses Deskhero's structured data lists and custom fields to categorize and prioritize patient inquiries.
The clinic uses Deskhero's knowledge base feature to store and organize important information such as preventive health tips, clinic policies, and medical procedure details. This information is easily accessible to the clinic staff, improving their ability to provide accurate and timely responses to patients.
Deskhero's advanced AI capabilities are instrumental in enhancing the clinic's patient communication. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to patient inquiries. This significantly reduces response times and ensures that the responses are relevant and accurate.
The AI also enhances search results within the platform, making it easier for staff to find relevant information quickly. This is particularly useful when dealing with complex medical inquiries that require reference to multiple sources of information.
Finally, HealthFirst uses Deskhero's REST API to integrate the platform with their existing patient management system. This integration ensures that all patient data is synchronized across both systems, further improving the clinic's efficiency and patient experience.
How does Deskhero's AI generate suggested replies to patient inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry and generate appropriate responses.
How does Deskhero's AI enhance search results within the platform?
The AI uses OpenAI Embeddings to understand the context of the search query and retrieve the most relevant results from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring seamless data synchronization.
* This article provides an example of how a fictive company in the Private doctor's practice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
