HealWell Private Clinic receives numerous patient inquiries daily about appointments, medical procedures, and health concerns. The clinic uses Deskhero's ticket management system to organize and respond to these inquiries efficiently. The structured data lists and custom fields allow the clinic to categorize tickets based on urgency, type of inquiry, and patient information.
The clinic also uses Deskhero's knowledge base feature to store and organize important information such as medical procedures, health tips, and clinic policies. This information is easily accessible to the clinic staff, enhancing their ability to provide accurate and timely responses to patients.
Deskhero's advanced AI capabilities are a game-changer for HealWell. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to generate suggested replies to patient inquiries, significantly reducing response times and improving patient satisfaction.
Furthermore, the AI enhances search results within the platform, making it easier for staff to find relevant information. This is particularly useful when dealing with complex medical inquiries that require reference to multiple sources of information.
Finally, the clinic uses Deskhero's REST API to integrate the platform with their existing patient management system. This seamless integration ensures that all patient data is synchronized across both systems, further improving the clinic's efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the context of the inquiry and generate appropriate responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and retrieve the most relevant results from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, ensuring seamless data synchronization.
* This article provides an example of how a fictive company in the Private doctor's practice industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
