CapitalNexus receives numerous inquiries from startups, investors, and other stakeholders. To manage these effectively, they implemented Deskhero, particularly benefiting from its advanced AI capabilities.
Deskhero's comprehensive search bar and AI-enhanced search results have been key in improving CapitalNexus's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, enhancing the accuracy and relevance of search results.
The AI's ability to generate suggested replies based on these search results has also significantly reduced response times. This allows CapitalNexus to provide quick and accurate answers to inquiries, improving their overall customer service.
CapitalNexus also took advantage of Deskhero's ability to scrape website data. This feature, combined with the AI's search capabilities, allowed them to quickly find and pull information from their own website or other relevant sites.
Overall, Deskhero's AI capabilities have greatly improved the efficiency and effectiveness of CapitalNexus's customer support.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the accuracy and relevance of search results.
Can Deskhero's AI generate suggested replies based on search results?
Yes, Deskhero's AI can generate suggested replies based on the relevant content found in search results. This significantly reduces response times and improves the quality of responses.
Can Deskhero scrape website data?
Yes, Deskhero can scrape website data, allowing it to quickly find and pull information from your company's website or other relevant sites.
* This article provides an example of how a fictive company in the Private Equity and Venture Capital industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
