EquitySphere deals with a wide range of inquiries from investors, portfolio companies, and potential clients. To manage these effectively, they implemented Deskhero, taking full advantage of its advanced AI capabilities.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, allowed EquitySphere to build a comprehensive and easily accessible knowledge base. This significantly reduced the time spent on finding information and drafting responses.
The AI capabilities of Deskhero further enhanced this process. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI could find relevant content and generate suggested replies. This not only improved the quality of responses but also drastically reduced response times.
EquitySphere also utilized Deskhero's user groups feature to create specialized teams for different types of inquiries. This, combined with the AI's ability to categorize and prioritize tickets, ensured that inquiries were handled by the most suitable team members.
Overall, Deskhero's AI capabilities have significantly improved EquitySphere's customer support, making it more efficient and effective.
Can Deskhero generate knowledge base articles from various file types?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the quality and relevance of responses.
Can Deskhero handle different types of inquiries?
Yes, with Deskhero's user groups feature, you can create specialized teams for different types of inquiries. The AI can also categorize and prioritize tickets, ensuring that they are handled by the most suitable team members.
* This article provides an example of how a fictive company in the Private Equity and Venture Capital industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
