VenturePulse receives a high volume of inquiries from startups seeking funding and entrepreneurs looking for guidance. Managing these inquiries was a significant challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped in organizing and prioritizing these requests.
With Deskhero's custom fields and structured data lists, VenturePulse was able to categorize inquiries based on their nature, urgency, and potential value. This allowed them to provide more personalized responses and improved their overall customer service.
The advanced AI capabilities of Deskhero significantly enhanced VenturePulse's efficiency. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing response times.
Deskhero's comprehensive search bar and website scraping feature also proved invaluable. The AI could quickly find and pull information from VenturePulse's website or other relevant sites, providing quick and accurate answers to inquiries.
Overall, Deskhero's advanced AI capabilities have transformed VenturePulse's customer support, making it more efficient and responsive.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero categorize inquiries based on their nature and urgency?
Yes, with Deskhero's custom fields and structured data lists, you can categorize inquiries based on their nature, urgency, and potential value.
Does Deskhero's AI use information from the company's website?
Yes, Deskhero's AI can use the platform's website scraping feature to find and pull information from your company's website or other relevant sites.
* This article provides an example of how a fictive company in the Private Equity and Venture Capital industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
