CapitalCrest was facing challenges in managing their extensive knowledge base, which was critical for providing effective customer support. They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, CapitalCrest was able to enhance their knowledge base, making it easier for their customer support team to find relevant information.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance search results. This has made it easier for CapitalCrest's customer support team to find relevant information, reducing the time spent searching and allowing the team to focus more on resolving complex issues.
Furthermore, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has allowed CapitalCrest to expand their knowledge base rapidly, ensuring that their customer support team always has the most up-to-date information.
The use of custom fields and structured data lists in Deskhero has allowed CapitalCrest to categorize and prioritize customer queries more effectively. This has resulted in faster response times and improved customer satisfaction.
Since implementing Deskhero, CapitalCrest has seen a significant improvement in the efficiency of their customer support services. The advanced AI capabilities of Deskhero have transformed their knowledge base, making it a powerful tool for resolving customer queries.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to enhance search results. This makes it easier to find relevant information in the knowledge base, reducing the time spent searching.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This allows for rapid expansion of the knowledge base with the most up-to-date information.
How has Deskhero improved CapitalCrest's customer support services?
Deskhero has helped CapitalCrest to enhance their knowledge base and streamline their customer support services. This has led to a significant improvement in the efficiency of their customer support services and increased customer satisfaction.
* This article provides an example of how a fictive company in the Private Equity industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
