EquityEdge was struggling with an overwhelming volume of customer queries, which led to longer response times and lower customer satisfaction. They turned to Deskhero for a solution. By leveraging Deskhero's AI capabilities, EquityEdge was able to automate ticket management, significantly reducing the workload for their customer support team.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has made it easier for EquityEdge to manage customer queries, as the AI can provide instant, accurate responses to common questions.
Furthermore, Deskhero's AI enhances search results, making it easier for EquityEdge's customer support team to find relevant information. This has reduced the time spent searching for information, allowing the team to focus more on resolving complex issues.
The use of custom fields and structured data lists in Deskhero has allowed EquityEdge to categorize and prioritize customer queries more effectively. This has resulted in faster response times and improved customer satisfaction.
Since implementing Deskhero, EquityEdge has seen a significant reduction in response times and an increase in customer satisfaction. The advanced AI capabilities of Deskhero have transformed their customer support and helpdesk services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps to provide instant, accurate responses to common customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier to find relevant information, reducing the time spent searching and allowing the customer support team to focus more on resolving complex issues.
How has Deskhero improved EquityEdge's customer support services?
Deskhero has helped EquityEdge to streamline their customer support services by automating ticket management and enhancing search results. This has led to a significant reduction in response times and an increase in customer satisfaction.
* This article provides an example of how a fictive company in the Private Equity industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
