InvestmentIlluminati was struggling with an increasing volume of customer queries, which was putting a strain on their customer support team. They turned to Deskhero for a solution. By leveraging Deskhero's advanced AI capabilities, InvestmentIlluminati was able to automate their customer support services, significantly reducing the workload for their customer support team.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This has allowed InvestmentIlluminati to provide instant, accurate responses to common customer queries, improving customer satisfaction.
Furthermore, Deskhero's AI enhances search results, making it easier for InvestmentIlluminati's customer support team to find relevant information. This has reduced the time spent searching for information, allowing the team to focus more on resolving complex issues.
The use of custom fields and structured data lists in Deskhero has allowed InvestmentIlluminati to categorize and prioritize customer queries more effectively. This has resulted in faster response times and improved customer satisfaction.
Since implementing Deskhero, InvestmentIlluminati has seen a significant reduction in response times and an increase in customer satisfaction. The advanced AI capabilities of Deskhero have transformed their customer support services, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps to provide instant, accurate responses to common customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier to find relevant information, reducing the time spent searching and allowing the customer support team to focus more on resolving complex issues.
How has Deskhero improved InvestmentIlluminati's customer support services?
Deskhero has helped InvestmentIlluminati to automate their customer support services and enhance search results. This has led to a significant reduction in response times and an increase in customer satisfaction.
* This article provides an example of how a fictive company in the Private Equity industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
