InvestRight manages a vast array of investment products and services. Their clients often have complex queries that require detailed responses. With Deskhero's advanced AI capabilities, InvestRight can leverage the knowledge base articles, previous tickets, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI uses OpenAI Embeddings to find relevant content and sends it through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and increases the accuracy of the responses.
The comprehensive search bar powered by AI helps InvestRight's support team find the information they need quickly and efficiently. The AI-enhanced search results provide more relevant and precise results, reducing the time spent searching for information.
InvestRight also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage tickets, user groups, and custom fields from their existing platforms.
With Deskhero, InvestRight has been able to improve their customer support efficiency and accuracy, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses advanced algorithms to provide more relevant and precise results. It uses the same OpenAI Embeddings as the suggested replies feature to find the most relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables you to manage tickets, user groups, and custom fields from your existing platforms.
* This article provides an example of how a fictive company in the Private Financial Institutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
