MediHome uses Deskhero's advanced AI capabilities to manage the high volume of tickets generated by their users. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, MediHome can quickly find relevant content and generate suggested replies. This not only reduces the time taken to respond to a ticket but also ensures that the responses are accurate and helpful.
MediHome also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them to efficiently manage their workflow and ensure that urgent cases are attended to promptly.
With Deskhero's comprehensive search bar, MediHome's support team can easily find the information they need to resolve a ticket. The search results are enhanced by the AI capabilities, making it easier for the team to find relevant information in the knowledge base or previous tickets.
MediHome also leverages Deskhero's REST API to integrate their existing systems with the platform. This allows them to automate certain processes and further improve their efficiency.
By using Deskhero, MediHome has been able to significantly improve their customer support, resulting in higher patient satisfaction and retention.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies. This reduces the time taken to respond to a ticket.
How does Deskhero help in managing the workflow?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize tickets, helping you manage your workflow efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate your existing systems with the platform, enabling automation of certain processes.
* This article provides an example of how a fictive company in the Private households with medical professionals (doctors, nurses, therapists) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
