NurseLink uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This not only improves the speed and accuracy of their responses but also allows their support team to focus on more complex issues.
NurseLink also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them to manage their workflow and ensure that all issues are addressed in a timely manner.
With Deskhero's comprehensive search bar, NurseLink's support team can quickly find the information they need to resolve a ticket. The search results are enhanced by the AI capabilities, making it easier to find relevant information.
NurseLink uses Deskhero's REST API to integrate their existing systems with the platform. This allows them to automate certain processes and improve their efficiency.
By using Deskhero, NurseLink has been able to improve their customer support and provide a better service to their users.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies. This improves the speed and accuracy of responses.
How does Deskhero help in managing the workflow?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize tickets, helping you manage your workflow efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate your existing systems with the platform, enabling automation of certain processes.
* This article provides an example of how a fictive company in the Private households with medical professionals (doctors, nurses, therapists) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
