Detective Dynamics handles a wide array of cases, each with its unique set of challenges. To manage these effectively, they use Deskhero's ticket management system and kanban board. The custom fields feature allows them to sort cases based on different parameters, making it easier to prioritize and allocate resources.
Communication is crucial in their line of work. Detective Dynamics uses Deskhero's custom email domains and user groups to ensure seamless communication within the team and with clients. This helps them keep everyone updated and reduces the chances of miscommunication.
The agency has an extensive knowledge base consisting of past cases, legal documents, investigation techniques, and more. They use Deskhero's advanced AI capabilities to search through this knowledge base quickly and efficiently. The AI uses OpenAI embeddings to understand the context of a query and find related content.
Detective Dynamics also uses the AI to generate suggested replies based on previous tickets and knowledge base articles. This saves investigators time and ensures consistent communication.
Additionally, they use Deskhero's website scraping feature to gather publicly available information that could be relevant to their investigations. The AI processes this data to find any potential connections or relevant details.
How does Deskhero help Detective Dynamics manage their investigations?
Deskhero helps Detective Dynamics manage their investigations by providing a structured system to track case progress, sort cases, and streamline communication. The platform's AI capabilities also enhance search capabilities, making it easier to find relevant information quickly.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings to understand the context of a query. It then finds related content from previous tickets and knowledge base articles to generate a suggested reply.
What is the benefit of the website scraping feature?
The website scraping feature allows Detective Dynamics to gather publicly available information that could be relevant to their investigations. The AI then processes this data to find any potential connections or relevant details.
* This article provides an example of how a fictive company in the Private investigation activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
