Inquiry Inc. manages a multitude of cases simultaneously. They use Deskhero's ticket management system and kanban board to keep track of each case's progress. The custom fields feature allows them to categorize cases based on various parameters like case type, client, and status.
The company also uses Deskhero's custom email domains and user groups to streamline internal and external communication. This ensures that the right people are looped in at the right time, improving efficiency and reducing response times.
Inquiry Inc. has a vast knowledge base consisting of past case files, investigation techniques, legal documents, and more. They use Deskhero's advanced AI capabilities to quickly retrieve relevant information from this knowledge base. The AI uses OpenAI embeddings to understand the context of a query and find related content.
The AI also generates suggested replies based on previous tickets and knowledge base articles, saving investigators valuable time they would otherwise spend drafting responses. This feature is particularly useful when dealing with common queries or standard procedures.
Finally, Inquiry Inc. uses Deskhero's website scraping feature to gather publicly available information related to their cases. The AI then processes this data to find any potential connections or relevant details.
How does Deskhero improve case management for Inquiry Inc.?
Deskhero improves case management by providing a structured system to track case progress, categorize cases, and streamline communication. Its AI capabilities also help retrieve relevant information quickly, saving time and improving efficiency.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings to understand the context of a query. It then finds related content from previous tickets and knowledge base articles to generate a suggested reply.
What is the benefit of the website scraping feature?
The website scraping feature allows Inquiry Inc. to gather publicly available information related to their cases. The AI then processes this data to find any potential connections or relevant details.
* This article provides an example of how a fictive company in the Private investigation activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
