ShadowTrack Private Detectives handles a wide range of cases, from corporate fraud to personal investigations. They use Deskhero's ticket management system and kanban board to manage these cases, ensuring that each one is properly tracked and progressed.
The detectives also use Deskhero's custom fields and structured data lists to organize their cases based on various factors, such as complexity, client type, and urgency. This allows them to prioritize their work and quickly locate specific cases when required.
ShadowTrack leverages Deskhero's advanced AI capabilities to improve their investigative research. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies and enhance search results.
This AI-powered feature significantly speeds up ShadowTrack's research process. Instead of spending hours manually searching through old case files or external sources, the detectives can quickly find the information they need through Deskhero's comprehensive search bar.
Lastly, ShadowTrack uses Deskhero's custom email domains and user groups to facilitate communication within the team. This makes it easy for detectives to share case updates, ask for assistance, and collaborate more effectively.
How does Deskhero's AI capabilities improve ShadowTrack's research process?
Deskhero's AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies and enhance search results, significantly speeding up ShadowTrack's research process.
How does ShadowTrack use Deskhero's custom fields and structured data lists?
ShadowTrack uses these features to organize their cases based on various factors, such as complexity, client type, and urgency. This allows them to prioritize their work and quickly locate specific cases when required.
How does Deskhero's ticket management system benefit ShadowTrack?
Deskhero's ticket management system allows ShadowTrack to manage their cases, ensuring that each one is properly tracked and progressed. This helps them stay organized and efficient.
* This article provides an example of how a fictive company in the Private investigation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
