EagleEye Investigation Services deals with a high volume of cases, requiring a robust system to manage them. They use Deskhero's ticket management system and kanban board to keep track of each case, assign them to investigators, and monitor their progress.
The agency also uses Deskhero's custom fields and structured data lists to categorize their cases based on their nature, urgency, and other relevant factors. This helps them prioritize their work and find specific cases quickly when needed.
EagleEye leverages Deskhero's advanced AI capabilities to bolster their investigative research. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies and enhance search results.
This AI-powered feature saves investigators a significant amount of time in their research process. Instead of manually searching through old case files or external sources, they can quickly find the information they need through Deskhero's comprehensive search bar.
Finally, EagleEye uses Deskhero's custom email domains and user groups to streamline communication within the agency. Investigators can easily share updates on their cases, ask for help when needed, and collaborate more effectively.
How does Deskhero's AI capabilities enhance EagleEye's research process?
Deskhero's AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies and enhance search results, saving investigators time in their research process.
How does EagleEye use Deskhero's custom fields and structured data lists?
EagleEye uses these features to categorize cases based on their nature, urgency, and other relevant factors. This helps them prioritize their work and find specific cases quickly when needed.
How does Deskhero's ticket management system benefit EagleEye?
Deskhero's ticket management system allows EagleEye to keep track of each case, assign them to investigators, and monitor their progress. This ensures that no case is overlooked and that each investigator knows exactly what they need to work on.
* This article provides an example of how a fictive company in the Private investigation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
