Shadow Trackers has been using Deskhero's ticket management and kanban board features to manage their case files. Each case is treated as a ticket, and the progress of the investigation is tracked on the kanban board. This has significantly improved the transparency and efficiency of their operations.
The firm also uses Deskhero's custom fields and structured data lists to store specific information about each case, such as the client's details, the nature of the investigation, and the evidence collected. This structured approach has made it easier for investigators to access relevant information quickly.
Deskhero's advanced AI capabilities have been particularly beneficial for Shadow Trackers. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time spent on client communication.
Furthermore, the AI's ability to enhance search results has made it easier for investigators to find relevant information from past cases and knowledge base articles. This has not only improved the quality of their investigations but also reduced the time spent on research.
Overall, Deskhero's advanced AI capabilities have enabled Shadow Trackers to provide a more efficient and effective service to their clients.
How does Deskhero's AI improve client communication?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This reduces the time spent on drafting responses and improves the consistency and quality of client communication.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is used to enhance search results, making it easier to find relevant information quickly.
How does Deskhero improve case management?
Deskhero's ticket management and kanban board features allow firms to organize their cases and track the progress of investigations. Custom fields and structured data lists can be used to store specific information about each case, improving accessibility and efficiency.
* This article provides an example of how a fictive company in the Private investigation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
