PryEye Investigations has a large number of cases to manage at any given time. They use Deskhero's ticket management system to keep track of each case, assigning them to investigators, and monitoring their progress on the kanban board. This ensures that no case falls through the cracks and that each investigator knows exactly what they need to work on.
The firm also uses Deskhero's custom fields and structured data lists to categorize cases based on their type, urgency, and other relevant factors. This makes it easy for them to prioritize their work and find specific cases when needed.
PryEye leverages Deskhero's advanced AI capabilities to enhance their investigative research. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
This AI-powered feature saves investigators a significant amount of time in their research process. Instead of manually searching through old case files or external sources, they can quickly find the information they need through Deskhero's comprehensive search bar.
Finally, PryEye uses Deskhero's custom email domains and user groups to streamline communication within the firm. Investigators can easily share updates on their cases, ask for help when needed, and collaborate more effectively.
How does Deskhero's AI capabilities enhance PryEye's research process?
Deskhero's AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies and enhance search results, saving investigators time in their research process.
How does PryEye use Deskhero's custom fields and structured data lists?
PryEye uses these features to categorize cases based on their type, urgency, and other relevant factors. This makes it easier for them to prioritize their work and find specific cases when needed.
How does Deskhero's ticket management system benefit PryEye?
Deskhero's ticket management system allows PryEye to keep track of each case, assign them to investigators, and monitor their progress. This ensures that no case is overlooked and that each investigator knows exactly what they need to work on.
* This article provides an example of how a fictive company in the Private investigation services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
