TrendSetters Apparel, a leading private label clothing manufacturer and retailer, receives hundreds of customer queries daily. To manage this volume efficiently, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to generate suggested replies. This significantly reduces the response time and increases customer satisfaction.
The company also uses Deskhero's AI to enhance search results within their extensive knowledge base. The AI scans through all available data, including scraped website data, to provide the most relevant content to the user. This feature has proven invaluable in quickly locating specific information, saving employees valuable time.
Deskhero's custom fields and structured data lists allow TrendSetters Apparel to categorize tickets and customer queries effectively. This organization helps the AI understand the context better and provide more accurate suggestions.
Furthermore, the company uses the kanban board feature for efficient ticket management. The AI's ability to suggest the most relevant tickets to be prioritized based on their content and urgency has improved the overall workflow.
Finally, TrendSetters Apparel uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities across their entire operation, enhancing efficiency and productivity.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time spent crafting responses manually.
How does the AI enhance search results?
The AI scans through all available data, including scraped website data, to provide the most relevant content to the user. This makes searching for specific information quicker and more efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, enabling you to leverage its AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Private Label Clothing Manufacturing and Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
