Fashion Forward Inc., a renowned private label clothing manufacturer and retailer, uses Deskhero's advanced AI capabilities to manage their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's AI to categorize and prioritize tickets using custom fields and structured data lists. This feature helps the AI understand the context better, resulting in more accurate suggestions and improved customer satisfaction.
Additionally, Fashion Forward Inc. uses the kanban board feature for efficient ticket management. The AI's ability to suggest the most relevant tickets to be prioritized based on their content and urgency has improved the overall workflow and increased productivity.
Deskhero's comprehensive search bar and AI-enhanced search results have proven invaluable for Fashion Forward Inc. The AI scans through all available data, including scraped website data, to provide the most relevant content to the user. This feature has significantly reduced the time spent searching for specific information.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities across their entire operation, enhancing efficiency and productivity.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. It also categorizes and prioritizes tickets, improving workflow and customer satisfaction.
How does the AI enhance search results?
The AI scans through all available data, including scraped website data, to provide the most relevant content to the user. This makes searching for specific information quicker and more efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems, enabling you to leverage its AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Private Label Clothing Manufacturing and Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
