GourmetGala Catering deals with a wide range of customer queries, from specific dietary requirements to event planning details. They use Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces response times and ensures the provision of consistent and correct information.
Deskhero's AI-powered search bar is a vital tool for GourmetGala Catering. It enables them to swiftly find relevant content from their vast database of menus, policies, and event planning guides. The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to provide accurate and timely responses.
The ticket management system powered by Deskhero's AI is crucial for GourmetGala Catering. It helps categorize and prioritize tickets based on their urgency and subject matter, enabling the support team to address customer concerns and requests efficiently.
GourmetGala Catering also uses Deskhero to automatically generate knowledge base articles from uploaded files like dietary guides and event planning manuals. This feature not only saves time but also ensures that the knowledge base is always current.
Finally, GourmetGala Catering uses Deskhero's custom fields and user groups to personalize their customer interactions. The AI helps identify patterns and preferences in customer queries, allowing the company to customize their responses and services accordingly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in categorizing and prioritizing tickets based on their urgency and subject matter. This allows for effective management and prompt resolution of customer concerns and requests.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the database. It enhances search results, making it easier to provide accurate and quick responses.
How does Deskhero's AI assist in generating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from uploaded files like dietary guides and event planning manuals. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Private Party Catering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
