FeastFiesta Catering receives a myriad of customer queries, from menu choices to event coordination details. They utilize Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This drastically reduces response times and ensures the delivery of consistent and accurate information.
With Deskhero's AI-powered search bar, FeastFiesta Catering can swiftly find relevant content from their extensive database of menus, policies, and event coordination guides. The AI uses OpenAI Embeddings to enhance search results, making it easier for the support team to provide accurate and prompt responses.
Deskhero's ticket management system is another key tool for FeastFiesta Catering. The AI helps categorize and prioritize tickets based on urgency and topic, enabling the support team to efficiently address customer concerns and requests.
FeastFiesta Catering also uses Deskhero to automatically generate knowledge base articles from uploaded files like menus and event coordination guides. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Lastly, FeastFiesta Catering uses Deskhero's custom fields and user groups to personalize their customer interactions. The AI helps identify patterns and preferences in customer queries, allowing the company to tailor their responses and services accordingly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in categorizing and prioritizing tickets based on their urgency and topic. This allows for efficient management and prompt resolution of customer concerns and requests.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from the database. It enhances search results, making it easier to provide accurate and quick responses.
How does Deskhero's AI assist in generating knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from uploaded files like menus and event coordination guides. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Private Party Catering Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
