TutorTime has a large customer base and receives hundreds of queries daily. The company chose Deskhero for its advanced AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature helps in finding relevant content which is sent through OpenAIs ChatGPT to generate suggested replies, thereby enhancing the efficiency and accuracy of their customer support.
Deskhero's AI capabilities have drastically reduced the response time for TutorTime. The AI suggests replies based on the context of the query, allowing the customer support team to respond quickly and accurately. The AI also learns from each interaction, improving its suggestions over time.
The knowledge base feature of Deskhero has been particularly useful for TutorTime. The AI can generate articles from word, powerpoint, pdf files which are then used to answer common queries. This has reduced the load on the customer support team and has improved the overall customer experience.
Deskhero's comprehensive search bar and REST API have also been beneficial for TutorTime. The search bar allows the customer support team to quickly find relevant information while the REST API enables seamless integration with other platforms.
TutorTime has seen a significant improvement in customer satisfaction since implementing Deskhero. The AI capabilities have not only improved the efficiency of their customer support but have also enhanced the quality of their responses.
How has Deskhero improved the efficiency of TutorTime's customer support?
Deskhero's AI capabilities suggest replies based on the context of the query, reducing response time. The AI also learns from each interaction, improving its suggestions over time.
How does Deskhero's knowledge base feature benefit TutorTime?
The AI in Deskhero can generate knowledge base articles from various file formats. These articles are then used to answer common queries, reducing the load on the customer support team.
How does Deskhero integrate with other platforms?
Deskhero provides a REST API that allows for seamless integration with other platforms.
* This article provides an example of how a fictive company in the Private tutoring services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
