StudyBuddy receives a high volume of customer support tickets daily. To manage these tickets efficiently, the company implemented Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, improving the speed and accuracy of their responses.
The ticket management feature of Deskhero has been instrumental in improving StudyBuddy's customer support. The AI capabilities have reduced the time taken to resolve tickets by suggesting relevant responses based on the context of the query.
StudyBuddy also uses Deskhero's knowledge base feature to answer common queries. The AI generates articles from various file formats which are then used to respond to frequently asked questions. This has significantly reduced the load on the customer support team.
Deskhero's comprehensive search bar and REST API have also proved beneficial for StudyBuddy. The search bar allows the customer support team to quickly find relevant information, while the REST API enables easy integration with other platforms.
Since implementing Deskhero, StudyBuddy has seen a significant improvement in customer satisfaction. The AI capabilities have not only improved the efficiency of their customer support but have also enhanced the quality of their responses.
How has Deskhero improved the ticket management for StudyBuddy?
Deskhero's AI capabilities suggest relevant responses based on the context of the query, reducing the time taken to resolve tickets. The AI also learns from each interaction, improving its suggestions over time.
How does Deskhero's knowledge base feature benefit StudyBuddy?
The AI in Deskhero can generate knowledge base articles from various file formats. These articles are then used to answer common queries, reducing the load on the customer support team.
How does Deskhero integrate with other platforms?
Deskhero provides a REST API that allows for seamless integration with other platforms.
* This article provides an example of how a fictive company in the Private tutoring services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
