EliteInvest manages a large volume of client data and communications. Prior to implementing Deskhero, the firm faced challenges in organizing this data and responding to client inquiries in a timely and accurate manner. With Deskhero's structured data lists and custom fields, EliteInvest can now manage its data more effectively and respond to client inquiries more efficiently.
Deskhero's advanced AI capabilities have significantly improved EliteInvest's helpdesk services. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can suggest relevant replies to client inquiries. This has greatly reduced the time taken to respond to tickets and improved the accuracy of responses.
The AI-powered comprehensive search bar has also been a valuable tool for EliteInvest. It allows the firm's customer service representatives to quickly find relevant information from the company's extensive database, enhancing their ability to provide accurate and timely responses to client inquiries.
EliteInvest also uses Deskhero's REST API to integrate the platform with its existing systems, ensuring seamless data exchange and up-to-date information across all platforms. The firm also uses Deskhero's custom email domains to maintain a consistent brand image in its communications.
Overall, Deskhero's advanced AI capabilities have greatly enhanced EliteInvest's helpdesk services. The firm has seen significant improvements in response times, accuracy of responses, and overall customer satisfaction.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to client inquiries. This greatly reduces the time taken to respond to tickets and improves the accuracy of responses.
How does EliteInvest use Deskhero's REST API?
EliteInvest uses Deskhero's REST API to integrate the platform with its existing systems. This ensures seamless data exchange and up-to-date information across all platforms.
How does the AI-powered search bar enhance helpdesk services?
The AI-powered search bar allows the firm's customer service representatives to quickly find relevant information from the company's extensive database. This enhances their ability to provide accurate and timely responses to client inquiries, thereby enhancing the firm's helpdesk services.
* This article provides an example of how a fictive company in the Private Wealth Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
