MineralTech Solutions has a vast knowledge base consisting of various resources like policies, manuals, presentations, and more. However, managing and updating this knowledge base manually was proving to be a challenge. With Deskhero, they were able to automate the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from these resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate articles. This feature has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
The AI capabilities of Deskhero also enhance the search results within the knowledge base. By using the structured data lists, custom fields, and user groups, the AI provides comprehensive and relevant search results. This feature has improved the efficiency of the customer support team and has led to increased customer satisfaction.
Furthermore, the REST API feature of Deskhero allows MineralTech Solutions to integrate their existing systems with the platform. This seamless integration ensures that all knowledge base-related data is centralized, making it easier for the customer support team to access and manage the data.
Overall, the implementation of Deskhero at MineralTech Solutions has enhanced their knowledge base, improved the efficiency of the customer support team, and increased customer satisfaction.
How does Deskhero automate the generation of knowledge base articles at MineralTech Solutions?
Deskhero uses its advanced AI capabilities to generate knowledge base articles from various resources. It leverages OpenAI Embeddings from these resources to find relevant content, which is then sent through OpenAI's ChatGPT to generate articles.
How does Deskhero's AI enhance the search results within the knowledge base at MineralTech Solutions?
Deskhero's AI uses the structured data lists, custom fields, and user groups to provide comprehensive and relevant search results. This leads to improved efficiency and increased customer satisfaction.
How does Deskhero's REST API benefit MineralTech Solutions?
The REST API feature of Deskhero allows MineralTech Solutions to integrate their existing systems with the platform. This ensures that all knowledge base-related data is centralized, making it easier for the customer support team to access and manage the data.
* This article provides an example of how a fictive company in the Processing and Refining of Chemical Minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
