ChemRefine Inc. receives numerous customer queries daily regarding their products, processes, and safety measures. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate the ticket management process. The AI capabilities of Deskhero categorize the tickets based on their content, prioritize them based on urgency, and assign them to the relevant teams.
The AI capabilities of Deskhero also help in improving the response time to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero generates suggested replies. These replies are then sent through OpenAI's ChatGPT to provide quick and accurate responses to customers.
Deskhero's AI capabilities also enhance the search results on ChemRefine Inc.'s helpdesk. The AI uses the structured data lists, custom fields, and user groups to provide comprehensive and relevant search results. This feature has significantly improved the efficiency of the customer support team and has led to increased customer satisfaction.
Furthermore, the REST API feature of Deskhero allows ChemRefine Inc. to integrate their existing systems with the platform. This seamless integration ensures that all customer-related data is centralized, making it easier for the customer support team to access and manage the data.
Overall, the implementation of Deskhero at ChemRefine Inc. has streamlined their customer support services, improved response time, and increased customer satisfaction.
How does Deskhero improve the response time to customer queries at ChemRefine Inc.?
Deskhero improves the response time by using its advanced AI capabilities to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. These replies are then sent through OpenAI's ChatGPT to provide quick and accurate responses.
How does Deskhero's AI enhance the search results on ChemRefine Inc.'s helpdesk?
Deskhero's AI uses the structured data lists, custom fields, and user groups to provide comprehensive and relevant search results. This leads to improved efficiency and increased customer satisfaction.
How does Deskhero's REST API benefit ChemRefine Inc.?
The REST API feature of Deskhero allows ChemRefine Inc. to integrate their existing systems with the platform. This ensures that all customer-related data is centralized, making it easier for the customer support team to access and manage the data.
* This article provides an example of how a fictive company in the Processing and Refining of Chemical Minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
