FiberSort deals with a wide range of textiles and has an extensive knowledge base consisting of various materials, sorting techniques, and machinery. Managing this information and making it easily accessible to the customer support team was a challenge.
Deskhero's AI capabilities came as a game-changer for FiberSort. By utilizing OpenAI Embeddings from the knowledge base articles, manuals, and other resources, Deskhero was able to organize the information more effectively. The AI-powered platform also generated suggested replies based on this data, making it easier for the support team to respond to customer queries.
Deskhero's website scraping feature further enhanced the knowledge base by automatically updating it with the latest information from relevant websites. This ensured that the support team always had the most up-to-date information at their disposal.
The AI-enhanced search bar made it easy for the support team to find the required information quickly. This not only improved the efficiency of the support team but also increased customer satisfaction by providing faster and more accurate responses.
By implementing Deskhero, FiberSort was able to manage its knowledge base more effectively, improve the efficiency of its customer support, and enhance the overall customer experience.
How does Deskhero help in managing the knowledge base?
Deskhero uses AI to organize the information in the knowledge base more effectively. It also uses this data to generate suggested replies for customer queries, making it easier for the support team to respond.
What is the benefit of the website scraping feature?
The website scraping feature automatically updates the knowledge base with the latest information from relevant websites. This ensures that the support team always has the most up-to-date information at their disposal.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide more accurate results based on the query. It considers the context and relevance of the content, making it easier to find the required information.
* This article provides an example of how a fictive company in the Processing and Sorting Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
