TextiFlow has a vast customer base with diverse inquiries ranging from order status, delivery timelines, product specifications, to technical issues. Managing these queries manually was proving to be time-consuming and inefficient. They needed a solution that could automate this process while maintaining high-quality responses.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies for customer queries. This significantly reduced the response time and improved the overall efficiency of TextiFlow's customer support.
Furthermore, Deskhero's comprehensive search bar enhanced by AI made it easier for the support team to find relevant content quickly. The AI-powered search used the same embeddings to provide more accurate results, saving valuable time for the support team.
The REST API feature of Deskhero allowed TextiFlow to integrate the platform with their existing systems seamlessly. This ensured a smooth transition for the team and allowed them to leverage their existing data effectively.
By implementing Deskhero, TextiFlow was able to improve their customer service quality, reduce response times, and increase overall operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This reduces the time spent on crafting responses manually.
How does the AI-powered search work?
The AI-powered search uses OpenAI Embeddings to provide more accurate results based on the query. It considers the context and relevance of the content, making it easier to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth transition and effective use of existing data.
* This article provides an example of how a fictive company in the Processing and Sorting Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
