WeaveMaster receives hundreds of customer queries daily, which are managed through a ticketing system. However, sorting and prioritizing these tickets manually was proving to be a daunting task for the customer support team.
Deskhero's AI capabilities provided an efficient solution to this problem. By leveraging OpenAI Embeddings from previous tickets, the AI was able to categorize and prioritize the tickets based on their content and urgency. This helped the support team to manage the tickets more effectively and respond to urgent queries promptly.
The Kanban board feature of Deskhero further enhanced the ticket management process by providing a visual representation of the tickets. This made it easier for the team to track the status of each ticket and ensure timely resolution.
Deskhero's AI also generated suggested replies for the tickets, reducing the time spent on crafting responses manually. This not only improved the efficiency of the support team but also resulted in faster response times, increasing customer satisfaction.
By implementing Deskhero, WeaveMaster was able to streamline its ticket management process, improve the efficiency of its customer support, and enhance the overall customer experience.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to categorize and prioritize the tickets based on their content and urgency. This helps in managing the tickets more effectively and responding to urgent queries promptly.
What is the benefit of the Kanban board feature?
The Kanban board provides a visual representation of the tickets, making it easier to track the status of each ticket and ensure timely resolution.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This reduces the time spent on crafting responses manually.
* This article provides an example of how a fictive company in the Processing and Sorting Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
